When you open Vistralo it checks whether you are still signed in, and shows "Restoring your session…" while it does. This normally takes a moment.
After ten seconds
If the check has not finished in ten seconds, the screen changes to: "Vistralo cannot reach its sign-in service. Check your connection, or try another network if this one blocks it." with a "Try again" button.
What to try
- Press "Try again".
- Check that other websites load.
- Switch network. Some networks cannot look up the address of Vistralo's sign-in service: a phone hotspot, a strict office network, or a VPN can each do this. Moving from one to another often clears it at once.
- Turn off a VPN, or an ad blocker for this site, and reload.
- Open the app in a private window. If that works, clear this site's stored data in your normal window and sign in again.
"This account has no workspace yet"
You are signed in and the account has nothing attached to it. Press "Try again" once. If it stays, "Sign out" and write to contact@vistralo.com with the email address you used.
If you cannot sign in at all
- "That email and password do not match. Check both and try again."
- "Confirm your email address first." Open the link in the email you were sent when the account was made.
- "Too many attempts. Wait a minute and try again."
"Forgot password?" on the sign-in screen sends a reset link to the email address you have typed.